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VIP TIRES & SERVICE is a family-owned service business that traces its origins back to 1926. VIP is the place where New Englanders turn for the tires and professional automotive service that they need to keep their vehicles running their best. As of 2019 VIP operates 59 full-service automotive shops throughout Maine, New Hampshire, Massachusetts and Vermont, and is opening new shops every year. VIP's mission is to EARN A CUSTOMER FOR LIFE, and we do that by investing in our people, helping them advance along their chosen career path, and giving them the structure and freedom to provide top quality service to every customer.
Feel free to contact us on the form below if you have any questions. Even if you don't see an open position above, we're always looking to hear from good people.
VIP TIRES & SERVICE is a family-owned service business that traces its origins back to 1926. VIP is the place where New Englanders turn for the tires and professional automotive service that they need to keep their vehicles running their best. As of 2019 VIP operates 59 full-service automotive shops throughout Maine, New Hampshire, Massachusetts and Vermont, and is opening new shops every year. VIP's mission is to EARN A CUSTOMER FOR LIFE, and we do that by investing in our people, helping them advance along their chosen career path, and giving them the structure and freedom to provide top quality service to every customer.
Yes the shop is heated.
Typically 3 people on the counter staff (Manager, Assistant Manager & Service Writer) and 6 people in the shop (3 ASE Technicians and 3 Tire/Lube/Maintenance Technicians).
Monday thru Saturday 7:30am - 6:00pm and Sunday 9:00am - 4:00pm. Each hourly employee is scheduled to work 5 days, 40 hours per week. Managers create weekly schedules to accommodate and balance the needs of employees and customer needs/convenience.
Too numerous to list. Shop scan tool (AUTEL). Fully stocked shop tool cabinet. All Preventive Maintenance equipment. TPMS Tool. Battery tester. Torque sticks. etc.
This shop does not have a dedicated Break Room. There are a few areas available for breaks (Manager’s Desk, Tire Room, or at tool box in shop).
Six (6) bays. 5 mechanical lifts and 1 alignment rack.
400 to 500 repair orders per month.
Our shop management system is integrated directly to O'Reilly Auto Parts, who shares our facility with us. We rarely wait more than 5 or 10 minutes for them to walk the parts over to our counter.
VIP Technicians are not prohibited from doing 'side work' out of their home garage. VIP Technicians are forbidden to talk about their side work to any VIP customer.
At VIP, communication and employee involvement are key parts of our work environment. From shop team meetings every other week, or our annual employee survey and our annual All-Associates Meetings, VIP listens to its employees and takes their feedback to continually make it a better place to work.
VIP offers many forms of hands-on training, instructor-led training, and computer-based training. From our industry-best ASE preparation and certification program, to Mentor Technicians, to our in-house Learning Management System (LMS), at VIP our Associates are always learning and advancing their careers.
VIP has structured 7-step Career Paths for both the Technician as well as the Desk. Our Technician career path begins with our Installation Technician program, which includes four levels. Advancement and pay increases are achieved based on acquiring ASE certifications, State Inspection License, and experience. The top three levels of our Technician career path are.
Service Managers have a coaching session with each Associate on a bi-monthly basis to review performance, set objectives, create improvement plans, and discuss career goals.
Several LMS computer training modules regarding safety. VIP also makes sure that every Associate becomes TIA Certified (Tire Industry Association) which includes lift operation safety. Each location has a designated Safety Monitor who conducts a Safety Audit each month.
VIP has a formal Mentor Technician program where a Certified Master Technician can work directly with a junior-level Technician as a training mentor. Additionally, VIP's focus on learning, team culture and work environment promotes lots of daily interactions between our most experienced Technicians and less experienced Technicians.
VIP's primary community support activity is its annual drive for MAKE-A-WISH. The Owner of VIP matches every dollar that is donated. In 2019 our total donation to MAKE-A-WISH was almost $100,000. VIP's marketing team also sponsors many local events and organizations. In fact, VIP will sponsor and support any organization that a VIP employee is directly involved in.
VIP has partnerships with many Tech Schools and High School Automotive programs.
VIP is in growth mode.
Among VIP's 500 employees, approximately 120 are promoted annually.
Yes find the link to the VIP application on VIP's careers page of our website. https://www.vipauto.com/careers/
We typically do in-person interviews after a qualifying application is received and reviewed. Phone screens can be done when an applicant lives out of the region.
VIP employs a General Scripted Interview (GSI) process, so that questions to candidates are consistent, reducing variation. Interviews are typically performed by the District Manager or Service Manager.
VIP performs background checks and requires candidates to pass a drug screen. The Predictive Index (PI Worldwide) is a brief behavioral survey that is completed for applicants for desk positions only.
No skills assessment is performed prior to hire.
VIP's District Manager or Service Manager will be in touch with you typically within 48 to 72 hours after your interview.
Most hiring decisions are made within a week or two from the time of application.
We encourage all applicants to reach out to the Service Manager at the VIP location after they have submitted their application through the online application portal.
VIP's Certified Master Technicians are on VIP's Flat Rate Plus+ pay program which includes the benefits of flat rate (pay based on hours billed) but also includes two more benefits. (1) A 10% Kicker Bonus is paid during any week when Technician is at least 100% productive, and (2) a safety net at 80% productivity, meaning if the Technician bills at least 32 hours during a 40-hour work week, they will be paid for all 40 hours worked.
VIP's Technicians are on VIP's Flat Rate Plus+ pay program which includes the benefits of flat rate (pay based on hours billed) but also includes two more benefits. (1) A 10% Kicker Bonus is paid during any week when Technician is at least 100% productive, and (2) a safety net at 80% productivity, meaning if the Technician bills at least 32 hours during a 40-hour work week, they will be paid for all 40 hours worked.
VIP's Technicians are on VIP's Flat Rate Plus+ pay program which includes the benefits of flat rate (pay based on hours billed) but also includes two more benefits. (1) A 10% Kicker Bonus is paid during any week when Technician is at least 100% productive, and (2) a safety net at 80% productivity, meaning if the Technician bills at least 32 hours during a 40-hour work week, they will be paid for all 40 hours worked.
Service Advisors are paid hourly based on hours worked. Typical schedule is 5 days at 8 hours each day, with some exceptions. Monthly bonus opportunity based on store gross margin and team performance metrics.
Service Managers are paid a base salary, plus a monthly bonus opportunity based on store gross margin, plus an annual potential to earn a President's Club Bonus. Typical schedule is 50 - 55 hours, open to close 5 days each week, including most Saturdays. (Assistant Manager runs the store the other two days each week when the Manager does not work).
| Health Insurance | Offered | Harvard Pilgrim program. Three options: (1) Traditional Low Deductible Plan, (2) Lower cost High Deductible Plan with optional Health Savings Account (HSA) and (3) Lowest cost Higher Deductible Plan with optional Health Savings Account (HSA). |
| Dental Insurance | Offered | CIGNA Dental Insurance Plan offered |
| Vision Insurance | Offered | CIGNA Vision Plan offered |
| Retirement Plan | Offered | 401K plan offered with company match. Administered through Alerus. |
| Sick Leave | Offered | Paid sick leave is earned at a rate of 16 hours every 12 months. Unused paid sick leave hours are carried over each year, up to a cap of 40 hours. |
| Vacation | Offered | Paid Vacation is earned based on the following schedule. 40 hours of annual paid vacation time is earned after 1 year of service. Annual paid vacation time increases to 80 hours after 3 years of service. Annual paid vacation time increases to 120 hours after 7 years of service. Annual paid vacation time increases to 160 hours after 15 years of service. |
| Paid Holidays | Offered | Six (6) paid holidays annually. (1) Memorial Day, (2) Independence Day, (3) Labor Day, (4) Thanksgiving Day, (5) Christmas Day, (6) New Years Day. |
| ST / LT Disability | Offered | Short Term Disability and Long Term Disability insurance is offered |
| Life Insurance | Offered | Life insurance is offered |
| Uniforms | Offered | VIP has a uniform rental program with Unifirst for shirts, pants, and jackets. |
| Other | Offered | VIP pays up front for all expenses related ASE study guides, tests and certifications, as well as all training expenses. |
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