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Urban Autocare Denver - Technician Jobs in Denver, CO

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Technician Jobs in Denver, CO

Urban Autocare Denver

1701 North High Street Denver, CO 80218
https://www.urbanautocare.com/

About Us

Urban Autocare is a culmination of best auto repair business practices, design elements and award winning customer care. From the look and the smell, to the cleanliness and attention to detail, our facility blends the positive attributes of a high-end dealership in a smaller, more personal setting. We were proud to receive the 2018 BBB Torch Award for exemplary business ethics, which added credibility to our unique, high-integrity approach to business. In 2014 we acquired Autotailor, serving the Uptown and City Park West neighborhoods. Owner Brian Sump and his talented team ushered in a new brand with a fresh new look and did so while retaining the key elements that Autotailor customers loved most. The team acquired Sundance Automotive in Lakewood in 2019, again making improvements and re-branding to serve the Applewood community. In 2020, Urban Autocare acquired South Kipling Automotive in Littleton which enabled us to extend our reach in the southwest Denver-Metro area. In 2021 we acquired our fourth general repair shop location in south Denver, formerly called Comprehensive Car Care. Brian and his team have an outstanding track record in the car service industry, starting with Avalon Motorsports, a German import specialty repair and service shop in Denver that has been named among the Top 10 in America. WHAT MAKES OUR SHOP DIFFERENT? - Mechanics & Technicians who are ASE certified, and Master level – the best of the best! - Warranty up to 4 times longer than the dealership; 4 YEARS / 40,000 MILES - Transportation assistance during service with free Lyft rids - Digital vehicle inspections and a modern, cloud-based point-of-sale - A personal touch where the needs of our clients come before our own In addition to providing $10,000-$20,000 per year worth of no charge automotive services to non-profits, Urban Autocare also utilizes environmentally friendly practices, including going paperless and using waste recycling programs.

Open Positions

  • A Level Technician 
  • B Level Technician 
  • C Level Technician 

Get in Touch

Feel free to contact us on the form below if you have any questions. Even if you don't see an open position above, we're always looking to hear from good people.

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About Us

Urban Autocare is a culmination of best auto repair business practices, design elements and award winning customer care. From the look and the smell, to the cleanliness and attention to detail, our facility blends the positive attributes of a high-end dealership in a smaller, more personal setting. We were proud to receive the 2018 BBB Torch Award for exemplary business ethics, which added credibility to our unique, high-integrity approach to business. In 2014 we acquired Autotailor, serving the Uptown and City Park West neighborhoods. Owner Brian Sump and his talented team ushered in a new brand with a fresh new look and did so while retaining the key elements that Autotailor customers loved most. The team acquired Sundance Automotive in Lakewood in 2019, again making improvements and re-branding to serve the Applewood community. In 2020, Urban Autocare acquired South Kipling Automotive in Littleton which enabled us to extend our reach in the southwest Denver-Metro area. In 2021 we acquired our fourth general repair shop location in south Denver, formerly called Comprehensive Car Care. Brian and his team have an outstanding track record in the car service industry, starting with Avalon Motorsports, a German import specialty repair and service shop in Denver that has been named among the Top 10 in America. WHAT MAKES OUR SHOP DIFFERENT? - Mechanics & Technicians who are ASE certified, and Master level – the best of the best! - Warranty up to 4 times longer than the dealership; 4 YEARS / 40,000 MILES - Transportation assistance during service with free Lyft rids - Digital vehicle inspections and a modern, cloud-based point-of-sale - A personal touch where the needs of our clients come before our own In addition to providing $10,000-$20,000 per year worth of no charge automotive services to non-profits, Urban Autocare also utilizes environmentally friendly practices, including going paperless and using waste recycling programs.

Photos

Under the Hood

Compensation
Benefits
Work Environment
Career Development
Hiring Process
  • Do you have an application form and how long does it typically take to complete?

    Yes ~ 20 minutes to complete

  • Do you phone screen applicants before doing in-person interviews?

    We phone screen first and then schedule an onsite interview. Plan for a 2-4 hour working interview (in shop for technicians to gauge overall aptitude and attitude and up front with advisors to gauge personality and sales skills)

  • What do your in-person interviews entail?

    Begin with management interview then progress to a team interview, mock dialogues for advisors, in shop technical aptitude assessment for techs (wear work clothes). We ultimately hire as a team because we function as a team

  • Do you perform background checks, drug screening, or personality tests before hiring an applicant?

    Yes, both.

  • Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

    See above

  • After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

    Typically within 48 hours

  • Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

    Depending on employee availability and level of need for position, usually 2-5 days

  • Is there anything else you’d like to mention about your hiring process?

    We aim to help make our potential team members feel comfortable and warmly welcomed so that we can see the real you!

  • Is the shop heated? Air conditioned?

    Heat and air conditioning

  • What is the size of the team I’d be working with?

    5 at this store, plus support from District Manger, Director of Operations and Operations Support team. Owner is involved in the company and onsite several times per month.

  • What are the shop hours and what are the shift timeframes?

    M-F, 7:30-5:30 (no weekends)

  • What tools does the shop provide that are available for all technicians to use?

    Junior techs usually are provided with tools and/or a tool incentive program. We have many tools varying from diagnostic tools, flush equipment, top quality Hunter alignment systems, etc

  • What type of break room facility is provided?

    Yes with fridge, microwave, etc

  • How many bays does your shop have?

    3 bays, but these are three very busy bays in the heart of Denver just outside Downtown

  • How many repair orders do you average per month?

    Average about 250 per month

  • What is your parts ordering process?

    We integrate directly into ShopWare point-of-system for Advance, WorldPac, Western, etc. Dealers are phone orders with PO#. Each advisor orders their needed parts per RO and a list is provided by the technicians to ensure everything is ordered correctly.

  • What is your policy on side work?

    Only for personal household vehicles and with another person on premise and prior manager consent (see handbook for details)

  • Are there any other unique features of the work environment worth noting?

    We focus heavy on team culture as evidenced in our benefits plan. We do a big, private company Christmas party with ugly sweater competition and white elephant gift exchange, a family BBQ every September, shooting sporting clays, water rafting, Top Golf, Karting and more. We are high ethics as evidenced by our 2018 BBB Torch Award for the Denver/Boulder BBB. We hire character first and our mission is to create an uplifting experience, based on our values Synergy, Trust, Responsibility, Integrity, Positive Attitude and Excellence (STRIPE)

  • Do you offer any skills training or continuing education opportunities?

    Yes, A & B techs are sent either to Vision or WorldPac Expo each year, with all expenses paid. We subscribe to AVI on demand for video training. All ASE study materials are provided and test fees are reimbursed once passed

  • Can you describe opportunities for career growth at your business?

    Absolutely. We offer custom career paths built based on each team member's strengths and goals

  • Can you describe your performance review process?

    It is an ongoing process, not limited to daily shop huddles, 30, and 90-day reviews, annual anniversary celebrations with 360 feedback (both ways). Scope of work is presented at onset and performance goals are set monthly and reviewed

  • What type of safety training is required?

    We do an initial on boarding safety training as well as quarterly training's for Worker’s Compensation cost containment program. Safety is paramount

  • Can you describe how Techs work with and mentor younger techs?

    We have a detailed mentorship program which our owner has taught on extensively on a national level to other shops across the country. It is designed to advance junior technicians as quickly as possible, to integrate the knowledge and experience of senior technicians and to compensate both fairly to achieve a win-win-win scenario for the team and the shop

  • How does your shop get involved with the local community?

    We donate repairs to Hope House of Colorado as well as DC-21 charter schools. We are members of the West Metro Chamber, we sponsor multiple 5k races each year and varying school programs ,we mentor at local vocational schools (i.e. Picken’s Tech and Emily Griffith), our Dir of Ops is on the ASA Colorado Board, President is on the Transformers Institute Board and teaches nationally at Ratchet and Wrench

  • Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

    Yes, see above.

  • Where do you see the shop in five years?

    We have a desire to have 8 total locations by 2025, through organic and/or acquisition growth.

  • Is there anything else you’d like to mention about career development and community?

    We have a philosophy that we will never cap a team member's growth. We are honest and candid with each other about what that growth requires and how we are working together to achieve it. But we want our team members to dream big and we love helping them reach the goals together

  • A Level Technician
    Pay Range: $70,000 - $105,000/year

    Flat-rate Structure: Tiered based on production. Base rate per production hour starts at $30-33 depending on experience and diagnostic ability. Additional $1 per production hour added on for each tier of production (i.e. 140-160 hours per month +$1 for every production hour, 161-180 hours/mo +$1 for every production hour, 181-200 hours/mo +$1 for every production hour, 201< hours/mo +$1 for every production hour). We will usually provide a floor of 140 hours per month but almost never do our Master techs ever even come close to that floor.

  • B Level Technician
    Pay Range: $50,000 - $70,000/year

    Flat-rate pay ranges between $26-30 per hour based on ASE certifications, diagnostic abilities and comeback rate

  • C Level Technician
    Pay Range: $25,000 - $50,000/year

    Hourly up to $22.00 an hour, then converted to flat-rate

  • Service Advisor
    Pay Range: $40,000 - $65,000/year

    Salary is approximately 80% of total pay. Bonus available based on TOTAL shop gross profit dollars per month. No individual bonuses - we pay team bonuses because we thrive as a team

  • Service Manager
    Pay Range: $70,000 - $90,000/year

    Salary is approximately 75% plus Bonuses based on total shop gross profit dollars achieved per month. Overall manager earnings end up typically at 5-6% of total shop revenues (this is not how Mangers are paid, but gives you an idea of potential earnings)

  • Student Tech / Apprentice
    Pay Range: $15 - $18/hour

    Paid Hourly. Raises available per every two ASE certifications achieved and as in-store labor operation certifications are achieved.

Health Insurance Offered Group health insurance via Humana (employer pays ~ 70% of premium), dental and eye optional (Eligible 60 days after start). This is a wonderful group PPO type plan with a very large network. Average cost is $180-190 per month per employee. Family members are eligible to join at employee's expense.
Dental Insurance Offered Dental insurance is available but paiVision insurance is available but paid by employeed by employee
Vision Insurance Offered Vision insurance is available but paid by employee
Retirement Plan Offered Company sponsored IRA, starts after two completed years of employment. The company automatically contributes 2% of your monthly earnings to the IRA on our dime. You may elect to contribute to the plan as well, and if you do contribute 3% or more, the company will go up to 3% match.
Sick Leave Not Offered
Vacation Offered Paid time off up to 10 days per year for salary and flat-rate employees (starts after one year for hourly employees and they may earn up to 5)
Paid Holidays Not Offered 8 Paid Holidays per year including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving + the Friday after, Christmas Eve and Christmas day
ST / LT Disability Not Offered
Life Insurance Offered Life insurance plans are available but must be paid by employee
Uniforms Not Offered Uniforms Provided - nice quality and nice looking, including jackets, shirts, pants and/or short sleeves and shorts in the summer.
Other Not Offered - Employee may purchase parts for personal vehicles at 5% over cost on parts - Chaplaincy program - available throughout the week for morale and emotional support -Company outings 3-4x per year, paid for by the company including rafting, go karting, sporting clays, family BBQ and a private Christmas party with the entire team including white elephant gift exchange and ugly sweater competition

SHOP TALK

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