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TAG Truck Center is a Western Star dealership located in Springfield, Mo We are Elite Support certified and have just over 40 employees in our Springfield location. We pride ourselves in maintaining a family atmosphere with small business feel. We have some of the most trained technicians in the area and are always looking to grow our network. We feel that our company values and mission statement sum our goals and values up in a few sentences, and it reads as follows: Company Values: We will do what is right. We will do our best. We will treat others the way we want to be treated. Vision Statement: A hassle free, value added transaction for every customer, every time.
Feel free to contact us on the form below if you have any questions. Even if you don't see an open position above, we're always looking to hear from good people.
TAG Truck Center is a Western Star dealership located in Springfield, Mo We are Elite Support certified and have just over 40 employees in our Springfield location. We pride ourselves in maintaining a family atmosphere with small business feel. We have some of the most trained technicians in the area and are always looking to grow our network. We feel that our company values and mission statement sum our goals and values up in a few sentences, and it reads as follows: Company Values: We will do what is right. We will do our best. We will treat others the way we want to be treated. Vision Statement: A hassle free, value added transaction for every customer, every time.
Our shop is currently heated. Air conditioning is a planned addition, hopefully being completed during calendar year 2022.
Our current team consists of 14 technicians. The technicians coordinate directly with 5 service advisors, 3 parts specialists, and one service manager.
Hours of Operation for Parts and Service 7:00am - 8:00pm (Monday-Friday) 7:00am - 3:30pm (Saturday) Closed on Sunday Shift hours are somewhat flexible but the main shift hours are 7:00am to 3:30 pm for first shift and 11:30am to 8:00pm for second shift.
All major shop equipment, brand specific specialty tools, diagnostic laptop software and interface devices are provided.
Fridge, microwave, table, chairs, sink, open seating, vending available
Our facility has 20 truck bays plus a brake and suspension diagnostic bay containing a VIS-Check machine. In addition to this the facility also includes a chassis dynamometer and wash bay under roof.
We currently average about 350 RO's per month with intention to grow through improved focus and our new facility infrastructure.
We utilize an electronic parts request system where the technician submits parts requests through assigned laptop. That parts request is then handled through a dashboard system by any available parts specialist. This minimizes the amount of time the technician spends with parts requests, minimizes dwell times for parts requests, and provides clear visibility to the status of all parts requests in the shop.
Side work or moonlighting has never been a point of contention here but our policy is that the technician should never engage in direct competition with TAG by trying to acquire side work through our current or conquest customer base.
Our new world class facility conveniently located right off the interstate is built with efficiency in mind while providing the best customer and employee amenities possible.
We offer and encourage WEB based training as well as instructor lead training at our state of the art facility in Memphis.
Growth is encouraged here at TAG. We take pride in the amazing employees we have and want them grow in their career with us at TAG. Many of our managers were technicians in the past.
We require yearly performance reviews. This usually happens at the employee's anniversary date. Employees and their managers will take about an hour to sit down and go over the achievements and struggles from the past year.
Safety training is required for every technician and is a part of the onboarding process.
Mentoring and coaching is strongly encouraged at TAG. Many of our younger techs will train with more experienced tech or watch them perform a job that they have not done before.
We are actively involved in local charities through fundraising and direct participation. We also sponsor local youth sporting events.
We currently work with our local community college by providing brand specific training and assist in workforce placement.
We see ourselves being even bigger and better in five years. It is only the beginning for us here at TAG of Springfield!
We love to see our employees growing and constantly raising the bar. The nature of the attitude at our shop is for every employee to flourish and grow.
We have an application form that typically takes anywhere from thirty minutes to an hour to complete.
We can do phone or in person interviews. However, in person is preferred so that we can have that face to face interaction and get a feel for personality.
We cover a range of topics including pay plan, company benefits, technician skills and certification, current inventory of tools, years of experience, and prior work history. We also cover any goals for training and or promotions.
We do perform background checks and drug tests before you start working for TAG. We also perform randomly selected drug tests once every few months while you are an employee for TAG.
We do not require a skill assessment before hiring an applicant. We rely on the integrity of the applicants and the experience they put on their application and resume.
Typically we will get back to applicants within 72 hours.
Typically the whole process will take about a week.
Each employee goes through a new hire orientation that covers many topics covering the history and values of the company. Each Springfield new hire also gets taken on a tour of the dealership with the general manager.
Hourly plus bonus on production
Hourly plus bonus on production
Hourly plus bonus on production
| Health Insurance | Offered | TAG offers health, dental and vision insurance through United HealthCare. We offer coverage for employees only, employee/spouse, employee/child(ren) or family coverage. TAG offers you two comprehensive medical plans through United Healthcare. There is a a traditional copay plan as well as a High Deductible Health Plan (HDHP), which can be paired with a Health Savings Account (HSA). TAG makes a bi-weekly contribution to your HSA. A few highlights of our health insurance plan are as follows: -Both plans pay 100% of preventative care -Virtual Visits through United Healthcare (Telemedicine) -Personal health care advisors -Rx 'N Go for 90 supplies of generic maintenance meds FREE with co-pay plan. |
| Dental Insurance | Offered | Dental benefits are offered through United Healthcare. There is a Base Dental Plan with a $1000 benefit per covered member and a Dental Buy-Up Plan with a $1500 benefit per covered member. It also includes Orthodontia that covers children up to age 19. |
| Vision Insurance | Offered | Vision benefits are offered through United Healthcare. This entails an eye exam copay, frame allowance, lens copay, four boxes of free contacts, and also contact allowance. Wide national network makes getting your eye exams easy! |
| Retirement Plan | Offered | TAG matches 100% of the first 4% that you put into your account with Principal. We offer a traditional 401k (pre-tax contributions) and a Roth (after-tax contributions) plan for your retirement savings. To enter the plan, you must be 18 years of age. |
| Sick Leave | Offered | Sick leave is included in our PTO (Paid Time Off) bank. |
| Vacation | Offered | PTO is paid time off for vacation, sick and holidays all rolled into one! PTO is offered to all full time employees (30+ hours a week). You start earning PTO from the very first day you come to work for us! You continue to accrue until you reach the balance maximum. For example, 120 hours is equal to 15 days of PTO. 144 hours is equal to 18 days of PTO, etc. You never lose your PTO time, you continue to accrue it. It rolls over from year to year. |
| Paid Holidays | Offered | As mentioned above, vacation and PTO are offered to all employees. PTO will be paid to cover major holidays. We are closed on holidays such as Memorial Day, Labor Day, Thanksgiving, Christmas Eve, Christmas, New Year's Day, etc. If it's a scheduled work day for you and we're closed, you'll still get paid by using your PTO! |
| ST / LT Disability | Offered | Disability benefits provide you with partial income replacement in the event you are out of work due to an illness or injury off the job. Disability is offered on a voluntary basis through Mutual of Omaha. This included both short term and long term disability. The short term disability that we offer covers 60% of gross pay up to $1,000 per week. There is a 14 day waiting period and this can cover up to 24 weeks of disability. Taxes are not withheld. The long term disability that we offer covers 60% of gross pay up to $10,000 per month. Your benefits will remain in place until Normal Retirement Age for social security. There is a 180 day waiting period. |
| Life Insurance | Offered | TAG understands the need for financial protection, and because of this, offers Basic Life and AD&D coverage at no cost to you. You are eligible for this benefit if you are working at least 30 hours per week. We also have voluntary life insurance if you should need additional coverage for yourself, spouse or children. |
| Uniforms | Offered | Uniforms are provided for technicians that work at TAG Truck Center. In addition to uniforms, we also love to provide what we call "TAG Swag" for all of our employees. This included sweatshirts, t-shirts, hats, polos, etc. We love to see everyone walking around the dealership sporting their new TAG gear every year. |
| Other | Offered | We have several benefits that are paid 100% by TAG Truck Center!!! -Two times your earnings in life insurance up to $500,000 -$3,000 Critical Illness Benefit for all eligible employees -$150 Wellness Benefit for any employee that completes a screening test (eye exam, dental appointment, wellness screen, PSA, mammogram, etc. $150 benefit for yourself, your spouse and $75 for each child. Benefit paid 1x per year, per person. We also offer voluntary Accident and Critical Illness Care insurance through Voya. Do you offer any skills training or continuing education opportunities? We have an entire training center at our location. It is a vital part to the onboarding process. There are always up and coming opportunities for training. Can you describe opportunities for career growth at your business? Growth is encouraged here at TAG. We take pride in the amazing employees we have and want them grow in their career with us at TAG. Many of our managers were technicians in the past. Can you describe your performance review process? |
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