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Raymond West is seeking a Shop Technician to join our team! The primary objectives of the Shop Service technician are (1) the proficient repair and service of the customer's equipment, (2) to maintain good communication and working relationships with customers, peers and management, (3) to represent and sell the entire company, (4) to be profitable with direct labor billing. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Must be able to fulfill essential job function in a consistent state of alertness and safe manner. - Repair all types of equipment that the company sells and services. - Update training and skills on a continuing basis. - Train other employees as needed. - Maintain a profitable billing level. - Follow all Shop Service Department procedures. - Complete all paperwork transactions in a timely, neat, accurate and orderly fashion. - Communicate all options to the Shop Supervisor before proceeding with work. - Complete jobs within quoted time limits when applicable. - Complete all paperwork transactions in a timely, neat, accurate and orderly fashion. - Have the necessary tools to perform repair and scheduled service work. - Maintain a clean and orderly work area. - Represent the entire company at all times. - Pass Raymond Certification and re-certification if applicable. - Maintain an acceptable driving record as established by the company’s insurance company, if applicable. - Report all accidents whether self or customer. - Account for 100% of available time during working hours. - Willing to work overtime when necessary. - Must follow all procedures in the company’s Employee Handbook. - Must follow safety procedures and use good judgment in regards to safety. - Must be willing to work out of town as necessary. - Perform other specific duties and projects as assigned by the Shop Service Foreman or Managers. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Able to exhibit professional behavior at all times. - Willing to follow mandates and procedures of the Shop Service Department. - Self starter. - As needed, able to deal with customers on a face to face basis. - Maintain a sound working relationship with technicians and fellow workers. - Possess good organizational skills. - Must pass all available certificates appropriate to the position. - Sound working knowledge of basic D.C. electricity, basic A.C. electricity, SCR, transistor, microprocessor, simple guide, internal combustion and diesel engines. - Sound working knowledge of hydraulic systems. - Sound mechanical abilities. - Able to organize efficiently. - Must maintain a clean, neat and professional appearance. - Able to work in conjunction with other departments as needed. - Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility. - Motivated to continuous self development and training. - Willing to assume more responsibility as required. EDUCATION and/or EXPERIENCE High school diploma, general education degree (GED) or equivalent. Minimum of 2 years breakdown experience or comparable service experience; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. CERTIFICATES, LICENSES, REGISTRATIONS Valid drivers license with no more than the allowable level of points on record, if applicable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration. The employee is occasionally exposed to wet and/or humid conditions and high, precarious places. The noise level in the work environment is sometimes loud. RW provides competitive, medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with! Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.