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Located in Westminster, Colorado, and established in 2001, Automotive Business Solutions (ABS) is a leading provider of innovative warranty solutions for the automotive aftermarket industry that is within an amazing phase of growth. Our culture is one of integrity, service, innovation, and growth. We offer our team members competitive compensation, retirement, and health benefits. We are searching for automotive technicians and services advisors who are ready to step out of the shop, away from flat-rate, and into a desk job where the skills they have spent years acquiring are put to great use. Our automotive warranty administrator role is one of a kind. This is not just any call center role or an extended warranty company - there is no cold calling. We pride ourselves in our superior customer service!
Feel free to contact us on the form below if you have any questions. Even if you don't see an open position above, we're always looking to hear from good people.
Located in Westminster, Colorado, and established in 2001, Automotive Business Solutions (ABS) is a leading provider of innovative warranty solutions for the automotive aftermarket industry that is within an amazing phase of growth. Our culture is one of integrity, service, innovation, and growth. We offer our team members competitive compensation, retirement, and health benefits. We are searching for automotive technicians and services advisors who are ready to step out of the shop, away from flat-rate, and into a desk job where the skills they have spent years acquiring are put to great use. Our automotive warranty administrator role is one of a kind. This is not just any call center role or an extended warranty company - there is no cold calling. We pride ourselves in our superior customer service!
Our office is certainly heated and air conditioned - one of the pros of moving from a shop environment to ABS!
The warranty administrator team is approximately 13 people, while the entire company is about 25 people total.
Our call center is open 6am - 6pm; shifts are eight hours and typically remain consistent. Our three shifts are: 6am - 2:30pm, 8am - 4:30pm, and 9:30am - 6pm.
Each employee is issued a desktop computer, two monitors, other computer accessories (headset, keyboard, etc.), and has access to any needed computer software programs and subscriptions (claims database, AllData, etc.).
There is an entire kitchen with a refrigerator, dishes, dishwasher, sink, free snacks and drinks, tables/chairs, and TV with cable. Additionally, there is a great path behind the office for walks that has picnic tables.
Not applicable. Each employee is assigned a cubicle workstation.
Each warranty administrator takes about 50 inbound calls per day, and makes approximately 25 outbound calls per day. When not on phone calls, there is paperwork to process.
Not applicable.
No policy.
Our Response to COVID-19: ABS’ top priority is its employees. We stay up to date and implement all federal and local mandates. Among other safety precautions, we: provide masks, gloves, hand sanitizer, sanitizing wipes, and soap; encourage social distancing, have air purifiers throughout the office, and sanitize the office multiple times per day.
As customer service is our top priority, ABS provides customer service training. ABS encourages everyone who is eligible to pursue ASE certifications. We pay for ASE certification registration and testing, and even provide a $100.00 bonus for each test passed.
ABS performs annual compensation reviews to ensure wages are in line with performance, the role, the market, etc. We also have an education assistance policy where professional development is supported.
Performance reviews are conducted twice per year - one mid-year and one end of year. Management reviews their direct reports, and direct reports have an opportunity to review their manager(s) and the company's executives, if desired. Managers meet one-on-one with each team member for their performance reviews.
Not applicable - desk job.
The Warranty Administrator team works closely together regardless of experience. Each person has their own personal expertise to share with everyone else.
Though never complete, ABS is in a good place of taking care of its employees as far as benefits and culture, and has recently started conversations about how to volunteer as a business.
Not at this time, but a great idea to look into!
In five years, we expect to grow in size and revenue, making a larger and larger footprint in the automotive aftermarket niche. The business has proven resilient and profitable as we were fortunate enough to grow since established in 2001, even during the 2020 pandemic.
No, we ask for a resume.
Yes, we schedule a phone call with the candidate that is approximately 20 minutes.
In-person interviews are approximately 2 hours. Candidates meet with the company's HR manager for about 30 minutes, the team manager for about 30 minutes, the call center manager for about 30 minutes, and perform a 15 minute assessment that consists of listening to and documenting a claim phone call on a computer.
We perform a background check.
Our assessment is about 15 minutes total and entails listening to a claim phone call while documenting various pieces of information into a Word document on the computer.
Approximately 1 - 2 weeks.
On average, approximately 2 - 3 weeks, depending on candidate's and company representatives' availability.
We feel our interview process is straight forward and helps find the best fit for the candidate and our team. We look forward to talking with you!
Our role, technically called an "Automotive Warranty Administrator", is also referred to as "tech" or "technician" internally and follows a similar A, B, or C Automotive Technician structure since the Automotive Warranty Administrator role requires automotive experience. Our top-level warranty administrators with approximately 4+ years experience as a technician and/or service advisor start at $22.00/hour. Annual salary displayed based on 40 hours per week. Typically there are opportunities for overtime, if desired.
Our role, technically called an "Automotive Warranty Administrator", is also referred to as "tech" or "technician" internally and follows a similar A, B, or C Automotive Technician structure since the Automotive Warranty Administrator role requires automotive experience. Our mid-level warranty administrators with approximately 2 - 4 years experience as a technician and/or service advisor start at $21.00/hour. Annual salary displayed based on 40 hours per week. Typically there are opportunities for overtime, if desired.
Our role technically, called an "Automotive Warranty Administrator", is also referred to as "tech" or "technician" internally and follows a similar A, B, or C Automotive Technician structure since the Automotive Warranty Administrator role requires automotive experience. Our entry-level warranty administrators with approximately 1 - 2 years experience as a technician and/or service advisor start at $20.00/hour. Annual salary displayed based on 40 hours per week. Typically there are opportunities for overtime, if desired.
| Health Insurance | Offered | ABS offers medical insurance through United Healthcare upon hire and covers up to $500.00 or 75%, whichever is greater, of the monthly premium for the health, dental, and vision premiums. The health insurance premiums are age-based and quotes for any out of pocket amounts are gladly provided once in the interview process. |
| Dental Insurance | Offered | ABS offers dental insurance through United Healthcare upon hire. |
| Vision Insurance | Offered | ABS provides vision insurance through United Healthcare upon hire. |
| Retirement Plan | Offered | ABS offers a SIMPLE IRA retirement plan through Fidelity upon employment. The company matches the employee contribution dollar for dollar up to 3%. |
| Sick Leave | Offered | Full-time employees have 48 hours of Sick time beginning at the first of each calendar year. Each year, up to 48 hours of Sick time can be carried over to the next year, however, Sick time is capped at 96 hours. Sick time is forfeited upon employment termination. |
| Vacation | Offered | • Beginning at the first of each year and upon hire, employees with less than 4 years of employment will accrue 3 hours of Vacation/Personal time per pay period and can go into the negative. Any unused time can be carried over to the next year, however accrued time will cap at 72 hours. • On the first of the calendar year following employees’ 4th year of employment, employees will accrue 4.66667 hours of Vacation/Personal time per pay period and can go into the negative. Any unused time can be carried over to the next year, accrued time will cap at 112 hours. |
| Paid Holidays | Offered | ABS is closed and pays employees for: • New Year’s Day • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Christmas Day |
| ST / LT Disability | Not Offered | |
| Life Insurance | Offered | ABS pays for an employee life insurance policy of $75,000 while employed. Effective on the first of the month following the employee's 60 day mark. |
| Uniforms | Offered | A plus of our office job - no uniforms! Work in what you feel comfortable in (within reason - no holey/inappropriate clothing) - most folks wear t-shirt and jeans type clothing. |
| Other | Offered | Health Benefits Upon Hire for Employee and Dependents | Life Insurance | Bonuses | Company Match Retirement Upon Hire | Education Assistance | Generous PTO Policy | Paid holidays | Parental Leave | Complimentary Snacks and Drinks | Electronic Sit/Stand Desks | Company Events | Awards | Birthday and Work Anniversary Recognition |
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