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5 Star Auto Plaza - Technician Jobs in Saint Charles, MO

Technician Jobs in Saint Charles, MO

5 Star Auto Plaza

3690 West Clay Street Saint Charles, MO 63301
https://www.5starcar.com/

About Us

5 Star Auto Plaza has proudly served St. Charles, MO and the surrounding St. Louis area since 1997. If you’re looking for a great opportunity where you’ll be appreciated for your work, your search is over! Our dealership has been voted the #1 rated independent auto dealer 5 years in a row by DealerRater, which recognizes dealers for exceptional performance and distinguished community service. We are: - Well-known for charitable support throughout the region - Nationally ranked in customer care - An exciting, vibrant, creative place to grow and excel - Dedicated to maintaining a positive, success-minded culture that promotes work/life balance Culture and Employee Satisfaction are a primary focus here! Be part of our family that makes a difference.

Open Positions

  • A Level Technician 
  • B Level Technician 
  • Service Advisor 

Get in Touch

Feel free to contact us on the form below if you have any questions. Even if you don't see an open position above, we're always looking to hear from good people.

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About Us

5 Star Auto Plaza has proudly served St. Charles, MO and the surrounding St. Louis area since 1997. If you’re looking for a great opportunity where you’ll be appreciated for your work, your search is over! Our dealership has been voted the #1 rated independent auto dealer 5 years in a row by DealerRater, which recognizes dealers for exceptional performance and distinguished community service. We are: - Well-known for charitable support throughout the region - Nationally ranked in customer care - An exciting, vibrant, creative place to grow and excel - Dedicated to maintaining a positive, success-minded culture that promotes work/life balance Culture and Employee Satisfaction are a primary focus here! Be part of our family that makes a difference.

Photos

Under the Hood

Compensation
Benefits
Work Environment
Career Development
Hiring Process
  • Is the shop heated? Air conditioned?

    Our shop is heated

  • What is the size of the team I’d be working with?

    We have 5 technicians (looking to add 2 more!) and 2 Service Advisors.

  • What are the shop hours and what are the shift timeframes?

    Shifts are 8am-5pm Monday-Friday - No weekends! Shifts include a 1 hour lunch break.

  • What tools does the shop provide that are available for all technicians to use?

    Key cutter machine; specialty tools

  • What type of break room facility is provided?

    Our break room is above the shop, comfortable, and clean. It includes a refrigerator, freezer, oven, stove, microwave, Keurig machine, paper products... and is well stocked!

  • How many bays does your shop have?

    We have 8 bays on site, along with an an alignment rack, and bays off-site

  • How many repair orders do you average per month?

    500

  • What is your parts ordering process?

    For internal ordering, technicians use a phone app to send service recommendation to Service Advisor. For customer cars, technicians fill out a hard copy form, which goes to the Service Advisor. The Service Advisor secures parts and provides them to the tech.

  • What is your policy on side work?

    Technicians wanting to work on their own cars will need prior management approval and work cannot be done on the clock.

  • Are there any other unique features of the work environment worth noting?

    We have a highly supportive team, always willing to help one another out! Our work environment is casual - we like to have fun at work!

  • Do you offer any skills training or continuing education opportunities?

    Yes! We have a training room in our dealership, and encourage online training courses while ensuring our staff have access to training catalogues. We encourage additional training if you come across any you would like to take - just let us know!

  • Can you describe opportunities for career growth at your business?

    We hope to continue growing our business along with our employee's careers! We always look to promote from within, especially if additional service/management positions open up in the future.

  • Can you describe your performance review process?

    We conduct quarterly performance reviews, and these include reviewing performance metrics and growth over each quarter. We communicate with staff regularly, so the performance reviews are not a surprise.

  • What type of safety training is required?

    We hold a weekly department meeting, and once each month during that meeting, we'll discuss safety (i.e keeping work area clean, safety eyewear). Safety training is required by the state. Our shop provides gloves, safety goggles, cleaning materials, etc.

  • Can you describe how Techs work with and mentor younger techs?

    We encourage all new techs to ask questions. Our team is supportive and always willing to help teach another tech best practices or help solve an issue. We want everyone to succeed!

  • How does your shop get involved with the local community?

    Our owner is very involved with the local community, including with charitable donations. We have been rated the #1 independent auto dealer 5 years in a row by DealerRater, based on our exceptional performance and distinguished community service!

  • Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

    Not currently, but we would love to collaborate with a local school.

  • Where do you see the shop in five years?

    We hope to be growing! We have an off-site garage that is currently used for detailing and has lifts. We are ready for an expansion and adding staff. Currently we have 5 techs, 8 bays plus alignment rack, and can bring on more techs and a Service Advisor.

  • Do you have an application form and how long does it typically take to complete?

    We have an online application for that takes only about 15 minutes to complete.

  • Do you phone screen applicants before doing in-person interviews?

    Yes, the phone screening is a brief conversation to get to know the candidate and ensure we can offer what they are looking for.

  • What do your in-person interviews entail?

    We spend about 20 minutes discussing the history of the dealership, our culture, and core values. We then ask the candidate questions about their skills and experience, and provide them time to ask us questions as well. There may be scenarios for the candidate to work through, allowing us to see how they problem solve. A walk-through of the shop is provided, and we'll introduce them to current staff, if available. Candidates also complete a brief paper application form in-house during this time. We hold a 2nd interview to discuss salary and benefits. This will include a second manager as well.

  • Do you perform background checks, drug screening, or personality tests before hiring an applicant?

    Background check and motor vehicle record check

  • Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

    We verbally ask about skills during the interview

  • After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

    Within 48-72 hours after the first interview, the candidate will hear from us about a second round. We will make an immediate decision after the second-round interview.

  • Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

    Usually about 1 week - may depend on how long it takes to initially connect with the candidate and set up the first interview.

  • Is there anything else you’d like to mention about your hiring process?

    We respect your time and want to be as efficient as possible in the hiring decision, while ensuring it is a mutual fit.

  • A Level Technician
    Pay Range: $75,000 - $100,000/year

    Compensation is flat rate and based on experience and efficiency. As an A Level Technician, you can make well over $75,000/year!

  • B Level Technician
    Pay Range: $65,000 - $75,000/year

    Compensation is flat-rate and based on experience and efficiency.

  • Service Advisor
    Pay Range: $45,000 - $55,000/year

    Service Advisors will be working directly with customers and also backing up the internal advisor. Must have customer service skills and be comfortable interacting with the public.

Health Insurance Offered Provider: UnitedHealthcare There are 3 different levels of coverage employees can choose from. Coverage is effective the 1st of the month after 60 days of employment.
Dental Insurance Offered Provider: UnitedHealthcare Coverage is effective the 1st of the month after 60 days of employment.
Vision Insurance Offered Provider: UnitedHealthcare Coverage is effective the 1st of the month after 60 days of employment.
Retirement Plan Offered IRA
Sick Leave Not Offered
Vacation Offered 1 week accrued after 1 year 2 weeks after 3 years
Paid Holidays Not Offered We are closed all major holidays
ST / LT Disability Offered Employees can opt in
Life Insurance Offered Employees can opt in
Uniforms Offered 5 uniforms provided for each tech
Other Offered Casual work environment No weekends!

SHOP TALK

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